Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I just created a security code. Do I use this code each time I use the ATM?
March 22, 2018 11:28:54 AM
2 people recommended this |
In reply to Robert, Commack
Thanks for joining us on TD Helps this morning, Robert.
We apologize for any confusion you may be experiencing with TD Bank's new one-time security code, and we'll be more than happy to help!
Here at TD Bank, we recently performed an update to our Personal Online Banking feature which now includes additional security, a one-time security code. Based on the information you have provided, it sounds as though this may be what you are referring to. Please know that the one-time security code is separate from your PIN, which is a four digit number you'll use to make ATM withdrawals, as well as some purchases at merchants using your debit card.
Currently, a one-time security code will only be used when attempting to access your account from a different device, or in the event that you forget your password, and need to create a new one. For the protection of your account, this security code will be a different code every time, and if you have any additional questions or concerns about this code, we invite you to connect with us directly, and we'll be happy to assist.
You're first welcome to call and speak with one of our Banking Specialist, who for your convenience, are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000. If you'd prefer, you may also visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We sincerely hope this clears up any confusion, Robert, and please don't hesitate to connect with us in regard to any additional questions or concerns you may have.
Brittany M, Mount Laurel
March 22, 2018 11:29:56 AM