Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
June 12, 2015 07:18:52 PM
In reply to Savanna, Southampton
Hi there Savanna,
We're sorry to hear about any confusion with our mobile deposit feature and your funds. We know this must be frustrating!
We can tell you to start that once a mobile deposit has been submitted, it's not possible to cancel the deposit and we apologize for any inconvenience this causes. However, with a mobile deposit, if it is made before 8:00 pm on a business day, typically the funds will be made available on the following business day. If you made your deposit today, Friday before 8:00 pm, in general you can expect your funds on Saturday morning (which is the beginning of Monday's business day).
For your future knowledge, if you ever make your deposit after 8:00 pm on a business day or on any weekend or holiday, the next business day will be considered the deposit date, and the funds generally become available the business day after that. For more information, you can take a look here: http://bit.ly/1ff8byL (the deposit availability details are listed in sections 6 and 7).
Savanna, we can take a look at your deposit in better detail for you if you'd like. You may contact Customer Service at 888-751-9000, 24/7, or visit your local TD Bank Store, http://bit.ly/TDStores.
Thanks again for the message and hoping this is helpful for you! Have a terrific weekend.
Kristen P, Mount Laurel
June 12, 2015 07:20:14 PM