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August 9, 2015 02:07:31 PM
In reply to Linda, NY
Welcome to the TD Helps Community, Linda.
Keeping track of all of our User Names and passwords these days can be tricky. No worries, we're here to help!
When logging in to Online Banking, it is first a good idea to make sure that your Caps Lock is off and your Num Lock is on. This could be causing Online Banking to not recognize the information you are submitting.
Since you're experiencing difficulties with your username and password for your Online Banking, we recommend you contact us at 888-751-9000 to speak with a Banking Specialist, 24/7, so we can troubleshoot the problem for you and help you gain access to your Online Banking. After account verification, a Banking Specialist will be happy to provide you with the information needed to gain online access again.
If you are having trouble retrieving the username on tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 1-888-561-8861.
If you are unable to verify your account or if you prefer, you’re also welcome to stop by your nearest TD Bank location for further assistance. For Store hours and locations please check out: http://bit.ly/TDStores.
When creating a new password or username, here are a few tips we would like to share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password or username should be unique. Memorize it and do not disclose it to anyone else
Try to avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days.
We hope this helps, Linda and take care.
Alara B, Mount Laurel
August 9, 2015 02:09:09 PM