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I just received a letter declining my transfer request due to insufficient credit....as far as I kno9w I haven't yet requested any transfers....what is going on?
April 25, 2017 07:11:11 AM
In reply to Rhet, Sarasota
We understand your concern, Rhet, and we'd be glad to get you in the right direction.
To discuss activity on your account, we recommend reaching out to us directly for assistance. You are able to reach us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Rhet. Have a good morning.
Megan K, Mount Laurel
April 25, 2017 07:11:20 AM