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activated. I cant access my account as I have forgotten my account detail both username and password. I have my account number and original debit card. Please let me know how I can go about accessing my account online. I live in South Africa and I received a mail saying my account will be made dormant and the money payed to tthe state if it is not activated. I cant access my account as I have forgotten my account detail both username and password. I have my account number and original debit card. Please let me know how I can go about accessing my account online.
Jacques, Port Elizabeth
October 29, 2016 12:42:50 PM
1 person recommended this |
In reply to Jacques, Port Elizabeth
Thanks for contacting TD Helps today, Jacques. We'll be happy to point you in the right direction.
To best assist you with gaining access to your Online Banking again, we recommend contacting our 24/7 Banking Specialists directly. Did you know that you can call us while you're outside the United States? You may do so by dialing 856-751-9000 or collect with operator's assistance from a land line phone by asking the operator to dial 215-569-0518. Upon account verification, we'll be more than happy to reset your password and get you back on line in no time!
If you happen to have another deposit account with TD Bank that is currently active, you may contact us directly at the number provided above, and we would be happy to transfer funds into the dormant account for you. Doing so would also reinstate your account back to active status. Please note that when you call, we'll need to verify information listed on your account, for security purposes.
Once your account is back to an active status, we do have some options for you to complete your banking without the need to visit a TD Bank Store. Please note that we offer fully featured online and mobile banking services, as well as live telephone support, 24/7.
You're welcome to use your Online Banking help you keep track of your account, and you can even communicate with us whenever you'd like using the Secure Messaging service available once you log in. To do so, please log in at our full website here: https://go.td.com/1eaISlq, click on the Customer Service tab, and the use the Send a Message link to talk with us about your account questions or requests.
We'd also like to provide a little information for you, considering that you mentioned that your account is dormant. Please see the article listed here: http://bit.ly/1ED20S9, which reviews information about abandoned or unclaimed accounts in the US. Please keep in mind that once an account becomes dormant, it can be turned over to the State in which the account was opened after a 3 or 5 years of no activity, depending on your location.
Please note that if this has occurred with your account, you'll be able to contact the State to claim the funds. There is no time limit to do this. You may be able to locate the contact information via your State's website, or you're welcome to contact us and we'll be able to provide that info over the phone.
Thanks again for stopping by, Jacques. We hope you have a great weekend.
Customer Service Team, Mount Laurel
October 29, 2016 12:43:44 PM
How do you go about setting up an account as a South African living in SA? I'm wanting to use the account for Stock Trading.
July 20, 2017 12:35:06 PM
In reply to Brad, Gauteng
Thanks for joining us, Brad. Great question!
We're glad to hear that you're interested in an account with us!
If you do not have a U.S. Social Security Number, the account will need to be opened in person at one Stores. You will need to bring photo ID and possibly other documentation in order to open the account. If you will be visiting us here in the United States anytime soon, we recommend reaching out to the Store you intend to visit prior to leaving South Africa to ensure you have all required documentation with you. To find a conveniently located Store, please click here: https://go.td.com/1nq31dc.
We encourage you to check out the accounts we're currently offering. We have a great comparison tool at https://go.td.com/2sx4N2E that could help you to choose the best account for your needs. We'd also be happy to go over all of our options with you. If you'd like, please give us a call 24/7 at 888-751-9000 so we can discuss how you'll be using the account and suggest the best product for you, or answer any other questions you may have.
Thank you for considering TD Bank and we look forward to hearing from you soon, Brad! Have a great day.
Candice A, Mount Laurel
July 20, 2017 12:35:23 PM