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October 28, 2014 07:01:39 AM
In reply to Danielle, Boothwyn
Thank you for visiting TD Helps today, Danielle. We will be glad to assist you with your Mobile Banking access.
If you have been locked out of your Online Banking or Mobile App due to answering your security questions incorrectly, we recommend contacting one of our dedicated Digital Banking Specialist 24/7 at 800-493-7562 who can assist you after account verification. If you are unable to contact us via phone, you can always visit your local TD Bank Store during lobby hours. Visit http://bit.ly/TDStores to find a location near you.
A few tips to consider that may help you with remembering your security questions include:
-Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question.
-Avoiding abbreviations in your answer, like "NYCI." instead of "New York City ".
-Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
Danielle, if you have any other questions, please do not hesitate to ask!
Sandy D, Mount Laurel
October 28, 2014 07:52:24 AM