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I lost my debit card right after I sing in for the online and mobile app and I gave the information of that debit card, and when they gave me a new one they also send me the notification e-mail that I was accepted to the paperless online account, but when I tried to log in I couldn't because the debit card numbers don't match my account that still has the numbers of the debit card that I lost, how can I update the new info. if you can help me I would appretiate it, thanks
October 21, 2014 09:07:18 AM
In reply to Cristobal, Brooklyn
Thanks for writing to TD Helps and sorry to hear you've encountered some difficulties with your Online Banking, Cristobal. We're here to Help.
Please note; changing your TD Debit Card number will not change your TD Online Banking User Name or Password. If you are still having difficulties to access your Mobile App, we recommend contacting our Digital Banking Team 24/7 at 1-800-493-7562. After one of our Specialists has verified you with the proper identification information, they’ll be able to assist you in gaining access to your Online Banking.
Also you can visit your local TD Bank Store with your valid photo ID during the lobby hours, where a Representative will be able to help you. Please check here http://bit.ly/TDStores for Store locations and hours near you.
Let us know if you have any other questions. We hope you have a wonderful day!
Brian M., Mount Laurel
October 21, 2014 09:23:35 AM