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December 3, 2014 03:06:49 PM
In reply to XIAODONG, PENNSYLVANIA
Good afternoon Xiaodong and thanks for visiting us on TD Helps. We're sorry to hear that you have lost your TD debit card and would like to point you in the right direction to obtain a new one as soon as possible.
First of all, if you have not yet done so, we encourage calling us immediately at 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to close your debit card for you and have a new one mailed to your address on file. Also, you may certainly visit any TD Bank Store to have your card closed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores. You will be able to obtain a new card at your local TD Bank store instantly. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
With any of the options provided above, you will be receiving a new card at no cost to you.
We hope the information provided help. Let us know if you have any further questions. Have a great one.
LiShu R, Mount Laurel
December 3, 2014 03:08:26 PM