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I AM OUT OF USA AND I LOST MY ATM CARD ENDING IN 2541 THE COUNTRY WHERE I AM NOW IS URUGUAY WHERE I LOST IT THE LAST TRANSACTION WAS DECEMBER 1 ST . I TRANSFER ALL MY MONEY TO THE CREDIT CARD BUT I TRY TO USE THE CREDIT CARD YESTERDAY TO MAKE TWO PURCHASES BUT HAS BEEN DENIED.
MARIA, ROCKVILLE CENTRE
December 12, 2014 09:28:40 PM
In reply to MARIA, ROCKVILLE CENTRE
Thanks for stopping and visiting us on TD Helps today, Maria. We are sorry to hear about your difficulties and would be happy to help.
If you have not done so already, we recommend contacting us right away to close your debit card for your account security. Our Customer Service Representatives are available 24/7 at (856)-751-9000. Additionally, you can call collect from a landline at (215)-569-0518 to assist with closing your debit card.
After account verification, our Representatives would also be able to submit a request to have a replacement card mailed to the address we have on file for you. Please keep in mind that depending on your Postal Office, your new card will arrive within 7-10 business days. Additionally, our Specialists would be happy to review your account with you to make sure that no unauthorized activity has occurred.
If you are unable to visit our location or contact us by telephone, you may also contact us by sending us a Secure Message through your Online Banking if you are currently enrolled for Online Banking. To send a secure online message, please sign into your account and click on the Customer Service tab and then select Send a Message. Please note; if you choose to request a new debit card via telephone or online secure message, you will need to allow 7-10 business days for the card to be mailed to your address on file.
For the issues that you are having with your Credit Card not working we recommend that you call our Credit Card internationally 24/7 at (706) 644-3266. One of our Credit Card Specialist would be more than happy to help.
We hope this helps, Maria and have a great night.
Luis C, Mount Laurel
December 12, 2014 09:29:19 PM