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Shikha, Darien, CT
September 11, 2014 04:29:53 PM
In reply to Shikha, Darien, CT
Thanks for coming to us with your inquiry, Shikha. We are sorry to hear you lost your ATM card. Luckily we have a few easy ways to request a new card.
You can get your new debit card instantly by walking into any TD Bank Store and walking out with a new debit card ready to use. For hours and locations near you, please take a look here: http://bit.ly/TDStores. While you are there we can review your account to verify the transactions and get the old card closed out for you.
Another option would be to contact a Customer Service Representative 24/7 at 888-751-9000. Once verified we can also review the account and mail you an ATM card that will be sent to the mailing address on your account. Please note that it may take 7-10 business days to arrive to your address.
If you have TD Bank Online Banking you can send us a secure message to request a new ATM card. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, your email address and your current TD ATM/Debit card. Since you don't have the card it may be easier to give us a call 24/7 at 800-493-7562 to speak with our Digital Banking Specialists. They can also help you with your card request but you would still have the option to send the message. Once you're successfully enrolled, to send secure messages please select the "Customer Service" tab and under "Message Center" please click on the "Send a Message" link. For this particular request, please select the "General Customer Service" for the subject line. In the "Comments/Requests" field, please type in your request. You will receive your new TD ATM/Visa Debit card in the mail and it may take up to 7-10 business days depending on the post office.
Thanks again for reaching out to us, Shikha and have a nice day!
Katherine G, Mount Laurel
September 11, 2014 04:32:57 PM