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at some point between a deposit for i believe 450$ around 24 hours ago and now i have misplaced my card and am not sure how. i would like to see my transaction history, to cancel that card and to request a new one. can this issue be handled online or should i go into my nearest location?
connor, brooklyn new york
May 27, 2015 10:09:19 AM
In reply to connor, brooklyn new york
Thanks for connecting with us, Connor. We understand how stressful it can be when losing your debit card but rest assured, we have you covered!
We recommend that your first step be to contact us as soon as possible to close out the card to ensure no fraudulent transactions occur. You're welcome to contact us 24/7 at 888-751-9000. Once the card is closed, we can go over your transaction history and request a new card while you're speaking with a Banking Specialist. After the card is requested, you should expect to receive it in the mail within 7-10 business days, depending on your postal service.
If you'd prefer to send the request online, you may do so via secure message. To send a secure message once you're logged in, click on the Customer Service tab and then Send a Secure Message. Please note that we do recommend contacting us directly by phone or in person, as soon as possible to close the card, as it's the quickest way to safeguard your account.
As always, you're welcome to visit a TD location for assistance. For a listing of our locations and hours please view: http://bit.ly/TDStores. You may even receive an instant-issue card at the Store so you will walk out with a new debit card in your hand.
We hope this helps ease your mind, Connor and we look forward to hearing from you to assist further.
Colleen B, Mount Laurel
May 27, 2015 10:11:22 AM