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February 22, 2015 12:23:36 PM
In reply to Joe, phila
Thanks for reaching out to us on TD Helps, Joe. We'd be glad to provide the options you have to close your card and obtain a new one.
If you have not done so already, we recommend contacting us right away to close your card for your account security. Our Representatives are available 24/7 at 888-751-9000 to assist with closing your debit card.
After account verification, we would also be able to submit a request to have a card mailed to the address we have on file for you. Please keep in mind that depending on your Postal Office, your new card will arrive within 7-10 business days. Additionally, our Representatives would be happy to review your account with you to make sure that no unauthorized activity has occurred.
Once your card is closed, if you'd like to obtain a new card sooner, you're welcome to stop by at any TD Bank Store location. We will be more than happy to print one for you while you wait. Please find your nearest TD Bank Store and lobby hours here: http://bit.ly/TDStores. You're also more than welcome to stop in at a Store to close your card, if your prefer.
Another option you have to close your debit card and order a new one is by sending us a Secure Message through Online Banking, if you already have an online account. To send a secure message, please log in to your online account here: http://bit.ly/1eaISlq. Select the "Customer Service" tab and please click on the "Send a Message" link. For this particular request, please select the "General Customer Service" for the subject line. In the "Comments/Requests" field, please type in your request including your current address. We will close your card and you will receive your new TD ATM/Visa Debit card in the mail. Please note that it may take up to 7-10 business days depending on the post office.
We hope this helps, Joe, and have a great weekend.
Kristen P, Mount Laurel
February 22, 2015 12:29:14 PM