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July 13, 2015 08:33:58 AM
In reply to Kyle, Southington
We appreciate you coming to TD Helps with your inquiry, Kyle.
If you are an authorized signer on your TD account, you are also welcome to visit us during lobby hours at any TD Store to obtain a new TD Debit card. Please check out: http://bit.ly/TDStores for a TD Store near you. Please also keep in mind that a valid form of identification such as a State License, State ID or Passport is needed during your visit. As you are a minor, acceptable forms of identification for minors includes; School ID (preferably with a picture), Passport, US Birth Certificate or Social Security Card.
Additionally, if you have not done so already, we recommend contacting us immediately to close your debit card for account security. You may do so 24/7 at 888-751-9000. Our Customer Service Representatives would be happy to assist with closing your debit card. If you do not have time to visit us, our Banking Specialists via telephone can also assist by submitting a request to have a card mailed to the address we have on file for you. Please keep in mind that depending on your Postal Office, your new card will arrive within 7-10 business days and will be sent in a plain white envelope for security purposes.
If you have TD Bank Online Banking you can send us a secure message to request a new ATM card. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, your email address and your current TD ATM/Debit card. Since you don't have the card it may be easier to give us a call 24/7 at 888-751-9000 to speak with our Banking Specialists. They can also help you with your card request but you would still have the option to send the message.
Once you're successfully enrolled, to send secure messages please select the "Customer Service" tab and under "Message Center" please click on the "Send a Message" link. For this particular request, please select the "General Customer Service" for the subject line. In the "Comments/Requests" field, please type in your request. You will receive your new TD ATM/Visa Debit card in the mail and it may take up to 7-10 business days depending on the post office.
We hope the information provided was helpful, Kyle. We are her if you have any other questions. Have a great week!
Yen D, Mount Laurel
July 13, 2015 08:39:21 AM