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I bought something on amazon and I canceled the order right before they could take the money out. I called them and confirm they canceled it. It has been 5 days no money in my account still. Amazon tells me that the money is held by the bank. How long do I have to wait for?
September 30, 2014 05:39:25 PM
In reply to Felistine, Vancouver
Thank you for visiting us at TD helps today, Felistine.
If the merchant processes a refund to your ATM/Visa debit or credit card, it usually takes 3-5 business days to be credited. Please note, there are times when the funds may take longer to be credited to your account as the refund is based on when we receive notice from the merchant. If you have any further questions, you may connect with one of our Customer Service Specialists 24/7 at (888) 751-9000.
You can also keep track of a transaction to see if it has been cleared back into your account by logging into Online Banking. You can do so by clicking here: http://bit.ly/1eaISlq.
If you have not enrolled in Online Banking, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists.
If your account is with TD Canada Trust, feel free to take a look at http://bit.ly/1pExRrH for some advice from our friends across the border.
We hope this helps and enjoy the rest of your day!
Megan K, Mount Laurel
September 30, 2014 05:40:40 PM