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June 1, 2015 03:48:34 PM
In reply to connie, rahway
Good afternoon Connie,
Thanks for getting in touch with us and good question.
First, we'd like to let you know that if you've made a purchase using a Visa Debit card, these cannot be cancelled directly and we apologize for any inconvenience this may cause. Don’t worry, though - we'd like to reassure you that in the event of any trouble with a merchant, we're here to assist you.
Since you mentioned that you originally did book the trip, we ask you to first reach out to the company you paid directly for assistance with a refund. If they aren't able to provide one, then we have a claim process and we'll be able to assist you in opening a dispute. Just keep in mind that it's necessary to check with the merchant for the possibility of a refund before filing a claim with TD Bank.
Once you attempt to resolve this with them, if you are not provided with a credit then you can dispute the item with us. To do so, you're welcome to give us a call 24/7 at 888-751-9000, or stop in at any TD Bank Store found here http://bit.ly/TDStores for assistance. When filing a claim, we recommend taking note of who you may have spoken with, the date, and any other information that may be relevant so that we can include it on your claim.
Just in case the charge was made with your TD Visa Credit card, you're welcome to call 888-561-8861 for assistance.
We hope this will help with your refund, Connie.
Best of luck and have a great evening.
Kristen P, Mount Laurel
June 1, 2015 03:50:29 PM