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December 4, 2014 08:23:14 PM
In reply to Shannon, Ridgewood
Thank you for coming to us on TD Helps, Shannon! We're sorry for your experience and we'll be glad to help.
Given the specific situation, we'd advise you to contact our 24/7 Customer Service line at 888-751-9000 at your earliest convenience. Once our Banking Specialists verify your account information, they can file a dispute on your behalf. Please note that once the dispute is filed, it can take up to 10 business days for a decision to be made. You'll receive a letter in the mail stating the outcome of the dispute. Keep mind that if the dispute if found in your favor, the funds would be deposited directly into your account. You may also visit any TD Bank Store during lobby hours too. Click here: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps and please let us know if you have any questions, Shannon!
Katherine G, Mount Laurel
December 4, 2014 08:24:43 PM