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December 30, 2014 02:37:55 PM
In reply to shakenya, Charleston
Hi Shakenya, thanks for connecting with us on TD Helps.
While most checks deposited prior to 8:00 pm are available the following banking day, there are some circumstances when they may be held up to 7 business days. For example, if you are a new account holder and your account has not been open for 30 consecutive days, check deposits can be held for up to 7 business days for verification purposes. In this instance, you might see funds on your account Pending Review, which will become available for withdrawal once they are verified.
There are also other instances in which checks may be held for extra time. For more information on funds availability and deposits that may be applied for additional verification, please see our Personal Deposit Account Agreement at http://bit.ly/1kb17UQ. On pages 38-41, you can find our Funds Availability Policy along with information about when you'll have access to deposits.
Please note that we would like to assist you directly with your account; unfortunately, we do not have access to your account information since this is considered an unsecured forum. To better assist you with your deposit, we encourage you to call our 24/7 Customer Service line at 888-751-9000 and upon account verification, a Customer Service Representative will be able to determine the exact cause of this pending review. Or, please feel free to visit any local TD Bank Store for assistance, our locations near you can be found here: http://bit.ly/TDStores.
Also, if you are enrolled for Online Banking, you may send a secure message. To send a secure message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect Online Banking, you may use this link to login http://bit.ly/1rvBmq8 and send a secure message.
Please let us know if you have any other questions and enjoy your afternoon.
Colleen B, Mount Laurel
December 30, 2014 02:40:02 PM