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I know it was mlk yesturday , when will i see it in my account ? On the app it says that i deposited it on january 16 : ATM Deposit On Hold : etc? I just want to now why is this happening ? and do i need to go in and speak to a TD member ?
Kimberly, New York
January 19, 2016 08:43:03 AM
In reply to Kimberly, New York
Thanks for reaching us on TD Helps, Kimberly. We'd be glad to review!
Deposits made at a TD Bank ATM or Mobile Deposit before 8:00 PM on a business day are considered deposits made on that same business day. A business day is every day except Saturdays, Sundays, and Federal Holidays. If you make a deposit at an ATM or Mobile Deposit before 8:00 PM on a business day that we are open, we will consider that to be the day of your deposit. However, if you make a deposit at an ATM or Mobile Deposit after 8:00 PM, or on a day we are not open, we will consider that the deposit was made on the next business day. Accounts that are 90 days old will have the initial $100 made available from their ATM deposit and generally see availability of funds the next business day. Deposits made with TD Mobile Deposit act the same way as a deposit made with a TD ATM; however, the first $100 of your check will not be available at the time of deposit.
Please keep in mind that federal holidays may cause a delay in processing deposits as the Federal Reserve is closed. As you mentioned that your deposit was made on Saturday and banks were working on Tuesday's business day, your deposit should be available tomorrow. To be certain, we recommend reaching out to us directly using one of the methods mentioned below.
You may also take a look at our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ. On pages 38-41, you can find our Funds Availability Policy along with information about when you'll have access to deposits.
If you have any questions or concerns about your deposit, we ask that you contact us directly 24/7 at 888-751-9000 or during lobby hours at a TD Store near you to speak with a Representative. For lobby hours and locations near you please visit http://bit.ly/TDStores.
We hope this helps, Kimberly and have a good day.
Megan K, Mount Laurel
January 19, 2016 08:43:24 AM