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I made a mobile deposit and its not showing up.
Steven, New York
October 19, 2015 07:18:50 PM
In reply to Steven, New York
Hi there Steven!
Thank you for joining us and we apologize for any confusion you might be having with a deposit.
We're happy to try to clear this up for you. First, when you use Mobile Deposit, we'd like to let you know that the funds may not be available for withdrawal right away. If no funds are provided to you up front, from your online account it may seem as though the deposit wasn't made.
To check on this, once you log in please click your account, then click on the Pending Transactions button to see what's there, even if it has a balance of zero. Your deposit should be reflected, in addition to another debit in the same amount, which is your deposit pending verification.
You also have the option of reviewing your Mobile Deposit receipts, Steven. To so do, you can follow these steps:
-On your phone or other mobile device, click on Mobile Deposit when you open the App
-Login to your account by entering your login credentials
-Please select the Mobile Deposit option
-Please select the View Mobile Deposit Receipts
-Your mobile deposits made in the last 30 days will be pictured
If you still aren’t seeing any evidence of your deposit after giving these a try, then please get in touch with us prior to depositing the check again. You can reach our Tech Support Team 24/7 at 800-493-7562, and we'll be glad to see what other information we have for you about your account.
We sincerely hope this helps with your deposit!
Feel free to reply with any questions, have a wonderful night.
Kristen P, Mount Laurel
October 19, 2015 07:20:09 PM
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