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October 10, 2015 09:56:01 AM
1 person recommended this |
In reply to Joseph, Oaklyn
Good morning Joseph,
Happy Saturday to you and we hope you're doing well!
In general, a "Pending Review" item listed on your account applies to a recent deposit you may have made. If you see this item, those funds are on hold while we verify them with the original bank.
While most checks deposited prior to 8:00 pm are available the next banking day, there are some circumstances when they may be held up to 7 business days. For example, if you are a new account holder and your account has not been open for 30 consecutive days, check deposits can be held for up to 7 business days for verification purposes. In this instance, for example, you might see funds on your account Pending Review, which will become available for withdrawal once they are verified.
There are also other instances in which checks may be held for extra time, including larger deposit items. For more information on funds availability and deposits that may be applied for additional verification, please see our Personal Deposit Account Agreement at http://bit.ly/1kb17UQ. On pages 38 - 41, you can find our Funds Availability Policy along with information about when you'll have access to deposits.
If you would prefer more specific information regarding this item, you are welcome to call our 24/7 Customer Service line at 888-751-9000 and upon account verification, a Specialist will be able to help further.
You can also inquire about your account by sending us a Secure Message via Online Banking, if you are enrolled. To send a secure online message, please sign into your account and click on the Customer Service tab, then select Send a Message. Or, please feel free to visit any local TD Bank Store for assistance, our locations near you can be found here: http://bit.ly/TDStores.
We hope this information clears up your question, Joseph. If not please write us back or get in touch with us as above.
Wishing you a fantastic weekend!
Kristen P, Mount Laurel
October 10, 2015 09:57:08 AM
1 person recommended this