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I recently deposited my check before 8pm and read that it would be available the next business day which is today. My funds are still pending. I travel early in the morning so this makes things hard for me because my funds are not available like I expected them to me. Do they usually come through at a later time?
Shanelle, Mount Vernon
February 14, 2018 01:18:38 PM
2 people recommended this |
In reply to Shanelle, Mount Vernon
Good afternoon, Shanelle!
We appreciate you coming to TD Helps for assistance today, and we'll be more than happy to clear up any confusion you may be experiencing with your mobile deposit.
Here at TD Bank, the availability of your deposit can vary depending on a couple different factors, including the method in which the deposit was completed, as well as the amount. As you mentioned that you performed a mobile deposit, typically, your deposit should be available on the following business day; however, if your deposit is still pending, we'd like to recommend that you connect with us directly so that we may review your account with you.
You're first welcome to call and speak with one of our Banking Specialist, who for your convenience are here to help 24 hours a day, 7 days a week, and can be reached by dialing 1-888-751-9000. Customer Service Representatives are also happy to help at any number of our Store locations, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, that's okay, as you may also send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
Before connecting with us, you're also welcome to review our Personal Deposit Account Agreement here: https://go.td.com/2nf0JAI for additional information. On pages 40-44, you can find our Funds Availability Policy.
We hope you found this information helpful, Shanelle, and please let us know if you have any additional questions or concerns.
Enjoy your Wednesday.
Brittany M, Mount Laurel
February 14, 2018 01:20:04 PM