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Why am I showing a debit pending verification on my account for $1446? Usually my payroll check clears and is available the next morning (saturday) but this week that did not happen. I don't understand why a hold would show as a debit on the account. Shouldn't that be reserved for card transactions?
August 17, 2015 11:06:15 AM
In reply to Andrew, Oceanside
Thanks for making a stop at TD Helps, Andrew. We appreciate your visit and would be happy to help provide details that may help.
If you've made a Mobile Deposit using the TD Bank Mobile App and don't see your deposit, there are a couple of possibilities to consider.
First, we invite you to check your Pending activity while logged in to your account by clicking on the dollar amount to determine what is present there. Even if your pending amount reflects a $0.00 balance, once clicking there, you'll be able to see if a deposit was made. Because funds deposited via the Mobile App aren't available right away, you may see the deposit with a corresponding deduction in the same amount, which indicates that the deposit was made and is in the process of being verified.
If you don’t see any items listed here, we invite you to give us a call 24/7 at 800-493-7562, and we'll be glad to see what information we have about the deposit you made. In some instances, you may not be able to see the item pending online, but the deposit could still be successful. Please check with us for this prior to depositing the check again.
If we have no record of the deposit once we have reviewed your account, feel free to deposit the item again via mobile, ATM, or at any of our convenient Store locations. If you click here: http://bit.ly/TDStores, you can find the TD Bank Store and lobby hours nearest you.
We hope this was helpful, Andrew. Let us know if we can help with anything else. Enjoy your day!
Yen D, Mount Laurel
August 17, 2015 11:09:28 AM