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i made a mobile deposit on 3/23 but its showing on my td bank online profile 3/24 it has sm hold im not sure whats happening but it shows pending when will the funds be available?
March 25, 2017 12:47:53 PM
1 person recommended this |
In reply to tony, bushkill
Thank you for reaching out to us on TD Helps, Tony. We're happy to clear up some confusion about your deposit.
When you deposit a check through Mobile Deposit, if it's competed before 8:00 PM on a Business Day, we will consider that day to be the day of your deposit with the funds being made available on the next business day. However, if you make a deposit through TD Bank Mobile Deposit after 8:00 PM or on a non-Business Day, we will consider the deposit made on the next Business Day we are open and the funds will be credited to your account on the following Business Day after that. While the funds are on hold, they will appear in parenthesis to show that we are aware you deposited the funds but they are not yet available.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. If you remember your closed account number and currently still have an active account with us, please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification, they'd be more than happy to review your closed account with you.
If you don't have any TD account at this moment, we ask you please visit any TD Bank Store, during lobby hours to have your closed account reviewed in person. For a listing of TD Bank Stores please see here: http://go.td.com/TDStores.
We are always here to help, Tony. Feel free to reach out to us with any additional questions.
Kris M, Mt. Laurel
March 25, 2017 12:48:09 PM
I would like to know if there is a balance on this card
March 27, 2017 07:09:49 AM
In reply to Barbara, Manalapan
Thanks for joining in, Barbara.
Please know that TD Helps is considered an unsecured forum. Because of this, we recommend reaching out to us directly for help.
To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope to hear from you soon and have a good day.
Megan K, Mount Laurel
March 27, 2017 07:10:13 AM