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March 17, 2015 03:32:05 PM
In reply to Meghan, collegeville
That's a great question, Meghan and we'll be glad to assist you further with more information.
When a merchant processes a refund to your ATM/Visa debit or credit card, it typically takes 3-5 business days to be credited back. There are times when the funds may take longer to be credited to your account as the refund is based on when we receive notice from the merchant. Please note that we will not show record of the return prior to it crediting back to your account. If you have any further questions, you may connect with one of our Customer Service Specialists 24/7 at (888) 751-9000.
You can also keep track of a transaction to see if it has been credited back into your account by logging into Online Banking. You can do so by clicking here: http://bit.ly/1eaISlq. If you have not enrolled in Online Banking, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us at the number provided above to speak with our Specialists.
Thanks for writing in, Meghan and enjoy the rest of your day.
Katherine G, Mount Laurel
March 17, 2015 03:40:25 PM