Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I made an atm deposit before 8pm yesterday and it still hasn’t cleared
Erin, Red Bank
December 22, 2017 12:08:19 PM
1 person recommended this |
In reply to Erin, Red Bank
It's great to hear from you this afternoon, Erin.
We're sorry to hear that your ATM Deposit has not yet been credited to your account, and we'll be happy to clear up any confusion you may be experiencing.
Generally speaking, the type of deposit you make can determine when your funds may be available. As you mentioned that you made your deposit, cash or check, at an ATM, the first $100 should be credited to your account immediately, while the remainder of your deposit may be applied to your balance on the following business day. Additionally, please also know that if your account has not been open for 30 consecutive days, check deposits may be held for 7-10 business days for verification purposes.
If you'd like to learn more, we invite you to check out our Personal Deposit Account Agreement here: https://go.td.com/2nf0JAI. On pages 40-44 you can find our Funds Availability Policy.
You're also welcome to speak with one of our knowledgeable Specialist in regard to any questions or concerns you may have. Banking Specialists can be reached by simply dialing 1-888-751-9000, 24 hours a day, 7 days a week, or you may even visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, we understand, and would like to recommend that you then send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We sincerely hope this cleared up any confusion, Erin.
Take care, and please enjoy your holiday weekend.
Brittany M, Mount Laurel
December 22, 2017 12:08:34 PM