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after receiving a statement in the mail, I re-contacted the CSR line and, as fees had now been assessed.
Richard, New York
May 5, 2015 06:20:09 PM
In reply to Richard, New York
Thanks for joining us here on TD Helps, Richard. Sorry to hear about your experience and we would be happy to answer your question regarding your account status.
Generally, when an account remains in the overdrawn status for sixty (60) calendar days, or a timeframe that we determine that the overdraft balance is uncollectible, we will close and place the account in collection status. For more information, we invite you to view our Deposit Account Agreement at http://bit.ly/1kb17UQ (pgs. 9-10) for additional information. Please note, if the account continues to be overdrawn for ten (10) consecutive business days, a sustain overdraft fee may be assessed. Please take a look here at our current Fee Schedule: http://bit.ly/1cTejgt for more information.
Since you mentioned that your account was overdrawn for some time, we ask that you contact our Recovery Department at 800-742-2651 to make payment arrangements, or visit your local TD Bank Store
We hope this helps, Richard. Enjoy your day and let us know if you have any further questions.
Cameron P, Mount Laurel
May 5, 2015 06:21:39 PM