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January 8, 2015 09:49:56 AM
In reply to Barbara, Delran
Good morning Barbara and thanks for dropping by TD Helps. We are more than happy to provide the options that you may obtain a check copy.
The easiest way to view images of checks that you wrote from January 2014 is to take a look at your online statements. If you were enrolled for online banking and signed up for paperless statements in January 2014, your check images from this time frame will be included on the last page of your monthly online statement. You may view them by logging in to your TD Bank Online account here: http://bit.ly/1eaISlq. Once there, you can select the account you wish to view and on that screen, choose the green "Statements" tab.
If you're enrolled for online banking and receive paper statements, it's still possible that you opted to have your check images displayed on these statements for an additional fee, or that the check images come free with your account type. Please feel free to check on the last page of your monthly statements to see if these can be found there.
If you didn’t opt to receive paperless statements or don’t have these images on your monthly statements, we welcome you to contact one of our Banking Specialists 24/7 at 888-751-9000 to request a copy of this particular check to be sent to you via postal mail. After account verification, our Banking Specialists would be happy to help!
In addition, you may also send us a Secure Message with your request. To send a secure message, please log in to your personal online banking account here: http://bit.ly/1eaISlq, click on the "Customer Service" tab and then "Send a Message." On the new page, there will be a message field and a drop down menu where you can choose a subject. Once we receive your check copy request, we will mail the check images to your address on file. Please allow 7-10 business days for delivery.
If you are able to visit a local TD Store, you can also request the check copy to be printed. For a listing of Store locations and hours please view: http://bit.ly/TDStores.
Please kindly keep in mind that if you'll be requesting multiple copies, please see our current Fee Schedule at http://bit.ly/1cTejgt to ensure you're aware of any fees that may apply for a copy request.
Thanks again for your visit today! We welcome you back anytime with any other questions, and take care.
LiShu R, Mount Laurel
January 8, 2015 09:51:20 AM