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January 23, 2015 05:09:00 PM
In reply to jennifer, butler
We can certainly let you know how to get a copy of the check you need, Jennifer! Thanks for visiting us and we'll be glad to help.
First, you always have the option of visiting a TD Store for assistance. For lobby hours and locations near you please visit http://bit.ly/TDStores. Or, you can give us a call anytime, day or night 24/7 at 888-751-9000 to speak with our Customer Service Representatives who can also mail a copy out for you.
If you use Online Banking, you may also send us a Secure Message to request a copy of the deposit in question. Once you're logged in to your Online Banking please click on the "Customer Service" tab and then "Send a Message." On the new page, there will be a message field and a drop down menu where you can choose a subject. To make a request for check images, you would need to change the subject to "Request a Transaction Copy." You will then be directed to select and fill out details about the deposit that you're requesting including the date and amount. Please note that there may be fees included for this service. Take a look at our Fee Schedule: http://bit.ly/1cTejgt.
If you are not enrolled in Online Banking, you may do so at http://bit.ly/1lqyp6r. You will need your account number and ATM/debit card number, Social Security number and email address to complete the enrollment. The system will lead you step-by-step through the process. If you have any questions about the enrollment process, please call our Banking Specialists 24/7 at the number mentioned earlier for further assistance.
Hope these are helpful options, Jennifer! Have a great weekend and hope to hear from you soon.
Kristen P, Mount Laurel
January 23, 2015 05:11:39 PM