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I have a checking acct and my debit card is not attached
December 21, 2017 09:05:11 AM
In reply to Tikia, Randolph
Welcome to TD Helps, Tikia.
We appreciate you coming to us for assistance with obtaining a debit card for your TD Bank account, and we'll be more than happy to connect you with someone who can help!
There are a couple different ways in which you're able to request a debit card for your account, and we'd first like to recommend that you visit your nearest TD Store location. Here at TD Bank, all of our Store locations have instant issues debit card machine where you're able to obtain a card on the spot! To find your nearest Store location, you're welcome to use the link here: http://go.td.com/1f9DSJR, and during your visit, you may obtain a card by simply speaking with one of our knowledgeable Customer Service Representatives, during lobby hours.
If you're unable to visit a TD Store location, we understand. Another option you have is to call and speak with one of our Banking Specialist, or you may even send us a secure message. To speak with a Banking Specialist, you may simply dial 1-888-751-9000, and for your convenience, Specialists are available to help 24 hours a day, 7 days a week.
If you would prefer to send us a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
When sending a secure message, we ask that you please provide the address you wish to have your card mailed to, as this information will be needed to proceed with processing your order. Additionally, we'd also like to mention that TD Bank mails debit cards in white, discreet envelopes for the security of our Customer's accounts, and are generally received within 7-10 business day, depending on the postal service.
If you have any questions at all, please don't hesitate to contact us at any of the methods mentioned above. We're always happy to help.
Thanks again for stopping by TD Helps, Tikia.
Enjoy the start to your Thursday, and have a safe and happy holiday!
Brittany M, Mount Laurel
December 21, 2017 09:05:29 AM