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March 25, 2015 10:35:23 PM
In reply to carlos, philadelphia
Thank you for reaching out to us on TD Helps, Carlos! We'll be glad to provide the information that you seek regarding a fund release.
Based on your question, it sounds like a merchant placed a hold on your account and you'd like that hold to be released. If this is so, please send a fax to our Fulfillment Department at 856-533-1138
-On the Company's Letterhead they should include: -Your name -Date of authorization -Your full debit card number -The exact amount debited, or separate amounts if there are multiple authorizations -A brief statement from a representative expressing that they authorize the hold to be released -Their signature
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct the charge can usually be released within 2-3 hours of receiving the fax.
Should you have any questions, feel free to give us a call 24/7 at 888-751-9000 or visit us at any Store during lobby hours. Click here: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps and have a great one, Carlos!
Katherine G, Mount Laurel
March 25, 2015 10:45:42 PM