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Stuart, West Bloomfield, MI
March 6, 2015 08:56:54 AM
In reply to Stuart, West Bloomfield, MI
Welcome to TD Helps, Stuart. We sincerely apologize for your difficulties connecting with us. There are a couple of options to consider and we'll be happy to review them for you here.
First, if you'd like, you're able to obtain a copy of this documentation by fax. You can fax the following information to our Consumer Release Department at 207-753-3750:
• Your full name, address, and Social Security number • The account number, if it is available • The year, make, model and VIN, and the date it was paid off, if available • Your request for a Release of Lien • Your signature
We also recommend including your best contact number and your return fax number so that we can assist you as efficiently as possible. Please keep in mind that the turnaround time for the request is typically 3-5 business days.
If you prefer, you're also welcome to give us a call to place your request. Our Financial Solutions Group Specialists are available 24/7 at 800-937-5020, who can take your request by phone and have this documentation mailed out to you at the address on file.
If you'll be receiving the release of lien paperwork via mail, please allow additional time for mailing, typically a 5-7 day turnaround.
Please note that if your Auto Loan was financed via TD Auto Finance, please contact a TD Auto Finance Representative for instructions to obtain your Release of Lien. They are available Monday through Friday 8:00 am to 10:00 pm and Saturday, 8:00 am to 7:00 pm at 800-556-8172 to help you.
Hope this helps Stuart! Have a great day!
Yen D, Mount Laurel
March 6, 2015 09:02:55 AM