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January 2, 2015 01:27:02 PM
In reply to linda, hillsborough
Thank you for visiting TD Helps today, Linda. We're sorry to hear that you have not received your replacement debit card and will be glad to assist you with obtaining one as soon as possible.
A replacement card is normally mailed to your address on file within 30-45 days prior to the expiration date. It is normally delivered within 7 to 10 business days. Please keep in mind that delivery times may vary depending on your postal office.
As you mentioned that you current debit card is expiring, if you need a new one immediately, you may visit a TD Bank Store location during normal lobby hours to obtain a new card. To find TD Store locations near you, please visit, http://bit.ly/TDStores. All TD Bank Stores have instant issue machines where any Customer Service Representative would be happy to print out a new card for you during your visit. You will walk out with a new card in your hand! Once at the Store, please ask the Store representative to close the replacement card that should have already been mailed to you since it will no longer be useful once you receive a new card at the Store.
We'd also like to mention that you can order a new debit card by calling us directly at 888-751-9000, available 24/7, and after account verification, we'd be happy to order one for you.
No matter which option you prefer, please be sure to confirm with our Banking Specialists that we have your current contact info on file. If not, we'll be more than happy to update it for you.
We hope you find our answers helpful and please don’t hesitate to return to TD Helps if you have any further questions.
LiShu R, Mount Laurel
January 2, 2015 01:28:12 PM
i need comfermation that my request for a new debit card to an alternat address with over night delivery has been o,k, ed
June 8, 2016 06:57:06 AM
In reply to patrick, manchester
Welcome to the conversation, Patrick.
To best assist you with your inquiry, please give us a call at 888-751-9000. We are available 24/7 and we'll be happy to review this with you.
If you are enrolled in Online Banking, you can send a secured message using www.tdbank.com to determine if your card was sent. To send a Secure Message you must first login to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center.” If you are not enrolled for Online Banking, you can do so for free here: http://go.td.com/1lU2qfY.
Thanks for stopping by, Patrick and take care.
Alara B, Mount Laurel
June 8, 2016 06:57:27 AM