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I lost my card and need a new one mailed to me
November 21, 2017 11:32:31 AM
In reply to Lisa, Amsterdam
We're sorry to hear that your card has been lost, Lisa. We'd like to help direct you.
First, we'll need to close down the lost card to prevent any unauthorized use, should it be found by someone other than you.
If the card that has been lost is a TD Bank Debit Card, we ask that you give us a call or send us a secure message so that we may locate your account and close the debit card. We can then order a replacement debit card to be mailed to you.
As we see that you're writing in to us from Amsterdam, we'd like to provide with some phone numbers to reach us. To contact us by phone from outside of the United States, please use country code 011 and call 856-751-9000 or call us collect from a landline with operator assistance at 215-569-0518. We have representatives available 24 hours a day, 7 days a week to help.
As we mentioned, you can also send us your request by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
If you're inquiry is actually in regard to a lost credit card, the contact info is a little different. To contact our Credit Card Customer Service Team by phone from outside of the United States, please use country code 011 and call 706- 644-3266.
We look forward to hearing from you soon, Lisa. Take care.
Candice A, Mount Laurel
November 21, 2017 11:32:49 AM