Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I had a computer crash and need this information
Donald, Wallingford, CT
March 3, 2015 04:22:21 PM
In reply to Donald, Wallingford, CT
Thank you for reaching us on TD Helps, Donald. We'd be happy to help you request deposit copies.
We understand that you may have difficulty requesting and viewing deposit information online however if you are able to access a computer, you are able to request deposit information by logging in.
If you are currently using TD Bank BusinessDirect Online Banking, the images of checks deposited during the previous and current statement cycles are view-able online. Please note; the images of ATM deposits are not available online at this time. To view the images of your deposited items, please first access your Online Banking from here: http://bit.ly/1rvBmq8 and then follow the steps below:
- Click on the Accounts tab
- Click on the blue hyperlink of your accounts name
- Make the selection from “Show the Transactions From" which is under Account History.
- Locate the deposit
- Click on View
- Click on Deposit Details
However, if you are currently signed up for Retail Online Banking, this feature is not available online at this time. We may mail the images of deposited items to your address on file per your request. Please note; a charge may apply for this service. For more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt.
If you are enrolled for Online Banking, you are also more than welcome to send us a secure message by clicking here: http://bit.ly/1eaISlq for additional assistance. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”.
You may submit deposit copies request by contacting us 24/7 at 888-751-9000 or feel free to visit us during lobby hours to speak with a Customer Service Representative. Please click here: http://bit.ly/TDStores for a list of TD Stores and hours near you.
We hope to hear from you soon, Donald and have a good day.
Megan K, Mount Laurel
March 3, 2015 04:23:07 PM