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I just need a particular check that was cashed.
Kathalina, Jersey city
October 24, 2014 12:38:35 PM
In reply to Kathalina, Jersey city
Thank you for coming to us here on TD Helps, Kathalina! We'll be happy to go over the ways you can receive a check copy.
Please note that for security reasons, we are unable to email account related materials. However; you may view your most recent check payments via your Online Banking. If you have not enrolled for Online Banking, you may do so at: http://bit.ly/1lqyp6r. You will need your account number and ATM/debit card number to complete the enrollment. The system will lead you step-by-step through the process. If you have any questions about the enrollment process, please call our Digital Banking Specialists 24/7 at 800-493-7562 for further assistance.
Once you've enrolled, to view a copy of a check that has been presented, please follow the steps below:
1. Click on the Accounts tab 2. Click on the blue hyperlink of your accounts name 3. Click on "Power Search" link, which is located on the right hand side of Account History. 4. Enter the Check Number you are looking for and click on Search.
If the check has been presented for payment, click on the “View Check Image” link next to Check Number to obtain a front and back copy of the check.
If you are using our Business Direct on line site, please use this link to sign on first: http://bit.ly/1rvBmq8
1. Click on the Accounts tab 2. Click on the blue hyperlink of your account name 3. From the drop down arrow, select "Show All", it is under Account History 4. From the drop down arrow, select "Check", it is next to Type 5. Enter the Check Number you are looking for in "From Check" field
If the check has been presented for payment, click on the “View” link under the “Check Image” column located on the far right hand side of the screen to obtain a front and back copy of the check.
If the check you are looking for has posted to your account prior to the previous statement cycle, you will need to search your previous statements for additional information. You may also obtain this information by visiting your local TD Bank Store. To find out TD store locations near you, please visit, http://bit.ly/TDStores.
You can also send us a secure message via your Online Banking. To send a secure message, please click on the "Customer Service" tab and then "Send a Message." On the new page, there will be a message field and a drop down menu where you can choose a subject. Please select "General Customer Service" from the drop down box. Please fill in the necessary fields with details of your request.
Lastly, you can always contact us at 888-751-9000, 24/7 to speak with a TD Bank Banking Specialist. Our Specialists are available 24/7 and after account verification, they would be happy to help!
If you do request a copy to of the check, please note that there may be fees associated with a request if you are to order multiple copies, we invite you to view our Fee Schedule: http://bit.ly/1cTejgt. However, there is no charge for confirming if certain checks have been posted to your account.
We hope this helps and let us know if you have any questions, Kathalina!
Megan K, Mount Laurel
October 24, 2014 12:40:09 PM