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January 15, 2015 02:56:57 PM
In reply to williM, ANDES
Thanks for joining us today at TD Helps.
Please keep in mind, TD Bank retains seven years of account history in our records. If your account was closed within this time frame and you'd like to access your prior statements, don't worry as we have some ways that this can be done.
As the account was closed in the past few months, if you have the account number and have other active accounts with us, you can request statement copies with one of our Banking Specialists and we can mail them out to you to the address we have on record. Please call Customer Service 24/7 at 888-751-9000 for assistance, anytime it's convenient for you. Please note, you should expect to receive the copies in approximately 7 to 10 business days.
If you no longer have the account number or no longer have any active accounts with us, you may also request statements by stopping by any local TD Bank Store, during lobby hours. Any one of our dedicated Customer Service Specialists would be able to assist. If the statements are recent, we may be able to provide you with the copies during your visit. We recommend contacting the TD Bank Store prior to stopping in, and to find a TD Bank near you, check outhttp://bit.ly/TDStores.
Please note, depending on the type of statement copy you are looking for, additional fees may apply. For more information, please refer to your Account Guide and the current Personal Fee Schedule here: http://bit.ly/1cTejgt (located under “copies”).
We hope this helps. Please let us know if you have any additional questions.
Kristen P, Mount Laurel
January 15, 2015 08:19:27 PM