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October 20, 2014 10:39:01 AM
In reply to bridget, philadelphia
Thank you for your question to TD Helps today, Bridget. We are happy to help you best use your TD Bank ATM/debit card.
We'd like to inform you that for the protection of your TD Bank account, your TD Debit Card has daily limits placed on it. For more information on your daily limit amounts, please take a look at our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ (Pages 39 & 40).
In case you are expecting to spend more than what is permitted on your daily limit, we do have a few options available to increase the daily withdrawal limit. If you have a personal account, you can call us directly 24/7 at 888-751-9000 and after account verification; one of our dedicated Customer Service Representatives can request the increase for you.
You may also increase the limits of your ATM/Debit Card for your personal or business account by fax. If you have access to a fax machine, you can send us a written request via fax. You can send the fax to our Fulfillment Team at 856-533-1138, and please include the following information:
• Subject: Limit Increase • Account Number • Debit/ATM Card Number • Your Name • Contact Telephone Number • Amount of increase or decrease • Indicate - Visa, POS, ATM • Your Signature
Another option for your personal or business accounts would be sending us a secure message via your Online Banking. Once you're logged in to www.tdbank.com, please click on the "Customer Service" tab and then select "Send a Message" located under the "Message Center" section.
If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists.
Lastly, you may also visit your local TD Bank during lobby hours for assistance as well. Please visit: http://bit.ly/TDStores for a TD Bank location near you.
Please note that the increase will not be permanent but will remain in effect for the business day when the increase is processed.
Additionally, if you would like a permanent limit increase, please visit any TD Bank to make this request.
We hope we have assisted you today, and stop back anytime! Enjoy the rest of your day.
Colleen B, Mount Laurel
October 20, 2014 10:40:15 AM