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I have been charged $600 plus in overdraft fees as paypal has been trying to deduct multiple miniscule amounts from my account that was linked to my checking account. I switched the funding source to a credit card but their policy is to try to collect 2 times from my bank account. I have a letter from them explainin all this to give to you to try to waive some of the overdraft fees, where should i send or email it?? I would go in person to a branch location but i moved to colorado and you have no locations here! Please help with this matter, i have been a loyal customer for many years..
Amanda, Denver, co
July 3, 2015 01:02:14 PM
In reply to Amanda, Denver, co
We appreciate you writing into us today, Amanda.
To determine if an overdraft fee recently charged to your account can be waived, we'd encourage you to contact us 24/7 at 888-751-9000 for assistance. We're only a phone call away and we'd be more than happy to review your account and fee refund history with you.
As you've stated that you want to send us a letter, you may send it to the TD Bank Store where your account was originally opened. For a listing of locations and contact information, please look here: http://bit.ly/TDStores.
Additionally, if you are enrolled for Online Banking, you may send a Secure Message using www.tdbank.com. To send a Secure Message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists.
As we would like to assist you directly, please understand we do not have access to your personal information since this is considered an unsecured forum.
Hope you have a pleasant weekend and take care!
Sandy D, Mount Laurel
July 3, 2015 01:05:03 PM