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The account was created almost 20 years ago and at that time, the bank was not a TD Bank.
hitoshi, Londonderry, NH
June 28, 2017 02:03:59 PM
In reply to hitoshi, Londonderry, NH
Great question, Hitoshi, and thanks for looking to TD Helps for your answer. We are happy to assist you!
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this provides some help. Let us know if you have any other questions.
Customer Service Team, Mount Laurel
June 28, 2017 02:04:40 PM