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November 14, 2014 06:21:30 AM
In reply to Lisa, Portsmouth
Welcome to TD Helps, Lisa. We'd be happy to review ways to change your password.
If you are able to log in to your TD Online Banking, you may do so here: http://bit.ly/SMUhhl. Next, please click on the "Customer Service" tab and then under "Self Service" select the "Change password" option.
If you cannot log in, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Trouble Logging In” link that is located under the password. Select the account type and input your User Name. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
There will be times where you may be unable to provide the information necessary to reset your password but that's ok! You can call us directly at 888-751-9000 as our Banking Specialists are available to you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. Also, you can visit us at any local TD Bank Store, during lobby hours.
If this is for a BusinessDirect logon, feel free to contact our Small Business Specialists 24/7 at 800-493-7562 (option 2) or visit us at your local TD Store. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
If you are attempting to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by visiting us at any local TD Bank Store. If you prefer, you can send a secure message through your Online Banking account by clicking on the "Customer Service" tab and under "Message Center" please click on the "Send Message" option.
If you are referring to your password on tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
For additional support on other online banking platforms such as; TD Credit Card, Mortgage Documents, etc. please contact us at 888-751-9000, available 24/7. Also, you may contact 855-219-8050 for help logging into the TD Go Card site.
We hope this helps, Lisa and if you have any other questions please let us know.
LiShu R, mount laurel
November 14, 2014 06:22:42 AM