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November 10, 2014 04:09:12 PM
In reply to Tomson, Pickens
We appreciate you coming to us, here at TD Helps, with your question Tomson. We would be happy to help!
If this is referring to your TD Bank Online Banking for your TD Checking Account and you know your username, you can reset your password using the Self-Service feature via the TD Bank website by following this link: http://bit.ly/1eaISlq. Once there, please select the "Trouble Logging In" link located beneath the password field. You will now be at the "Reset Your Password" page; select the account type and input your User Name along with the last 4 digits of your Social Security number. You will then be asked to answer your security questions. After successfully answering the security questions you will then be able to create and confirm your new password.
Take a look at the following tips that could help when creating a new password:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to provide the information needed, or if this is a TD Bank BusinessDirect, you can call us directly at 888-751-9000. Our Specialists are available 24/7, for your convenience. After account verification, they would be happy to help you in resetting your information and making sure you are able to log back in or stop by your local TD Bank Store during lobby hours for further assistance.
To view your balance, there are several available options, which include your Online Banking. You may check your balance by contacting our 24/7 Interactive Voice Response (IVR) at 1-800-YES-2000 (1-800-937-2000). The IVR will also ask for a PIN. If this is your first time accessing the IVR, the PIN will be the last four digits of your Social Security number. Please note, you will be required to change this PIN from the last four numbers of your SSN to a unique 4 digit numbers of your choice.
Once you verify your account thru the IVR system, you will be able to retrieve account information. You can also call us at 1-888-751-9000 to speak with a live Banking Specialist who is available 24/7 for your convenience.
You can check your balance at any ATM location. When you check your balance through the ATM, all you need to do is insert your card to the machine of your choosing and enter your PIN. You would then need to select "Balance Inquiry." Keep in mind that using any TD ATM is free of charge but fees may be applied to your account for the use of non-TD Bank ATMs. For more information about fees that may be applied, please visit here: http://bit.ly/1cTejgt. Or you could stop inside any TD Store for help. Check out: http://bit.ly/TDStores to find ATMs and TD Bank locations near you!
If you're referring to logging into www.tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
If you are referring to your TD Go Card account, please us 24/7 at 855-219-8050.
We hope the information provided helps, Tomson. Please do not hesitate to write back if you have any other questions.
Justin B, Mount Laurel
November 10, 2014 04:26:25 PM