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April 9, 2015 07:08:16 PM
In reply to jacqueline, hartford
Thank you for looking to TD Helps for assistance today, Jacqueline. We are here to help you get back online as quickly as possible!
If you're unable to log in to your TD Bank Online Banking account right now, we first recommend checking to make sure that you have entered your credentials as you intended. Please keep in mind that passwords are case-sensitive, and please check to be sure that your Caps Lock key is in the intended position.
If you are still unable to log in and believe you have the correct user name, you may reset your password by following this link: http://bit.ly/1eaISlq. Once you're at the Log In page, please click on the "Trouble Logging In" link that is located under the password field. Select the account type and type your user name. You will then be asked to answer two security questions. When you successfully answer the questions given, you will then be given the option to reset your password.
If your account has been locked or you don't recall your user name, please contact one of our Banking Specialists 24/7 at 888-751-9000. They will be able to assist you in resetting your account access. You can also stop in at your local TD Bank Store, where a Customer Service Representative will be able to help you. Please visit here: http://bit.ly/TDStores for Store locations and hours near you.
If this is for your BusinessDirect account, we can be reached 24/7 at 800-493-7562 for assistance using Option 2.
If you are referring to your information for www.tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
And to reset your password for a TD Go Card please click: http://bit.ly/1m8bjUS and select "Forgot Password." For additional assistance please dial 855-219-8050.
We hope this information is useful, Jacqueline and you were able to log back in. Have a wonderful night!
Kristen P, Mount Laurel
April 9, 2015 07:09:15 PM