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December 16, 2017 11:15:31 AM
In reply to Andy, Montclair
Good morning, Andy, and welcome to TD Helps.
We're so sorry to hear that you're having trouble logging into your Online Banking, and we'll be more than happy to connect you with someone who can help.
Please understand that while we'd like to assist you directly, TD Helps is not currently considered a secure forum of contact, and because of this we unfortunately do not have access to your account or personal information.
However, please don't worry, as our Banking Specialists are here to help! Banking Specialists can be reached 24 hours a day, 7 days a week by simply dialing 1-888-751-9000, or if you'd prefer, you're also welcome to visit a TD Store location during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We apologize again that you're having so much trouble, Andy, but we look forward to assisting you soon.
Take care, and we hope you have an amazing holiday.
Brittany M, Mount Laurel
December 16, 2017 11:15:49 AM
In reply to Brittany, Mount Laurel
hi my brother deposit mny in my account through his phone as tranfer from his acc to mine the mny is there but not showing he is telling me to sign up so i can receive from him
i don't know what to sign up for help me please.
December 18, 2017 11:59:36 AM
In reply to Bibi, Lakeland
Welcome to the conversation, Bibi!
It sounds as though you're referring to Send Money! You are able to enroll in Send Money at any time by signing in to your online account here: http://go.td.com/1eaISlq.
After you've signed in, you can sign up for this service by completing the following steps:
1. Select the Send Money tab
2. Ensure your email address shown is correct.
3. Read and accept the Terms and Conditions.
4. If you sign up with your mobile number, select text or call to receive a verification code. If you sign up using your email we'll send you a verification code by email.
5. Enter the code to verify your email address or mobile number.
6. We'll show your accounts that are eligible for Instant Transfer. Just choose the one you wish to use.
Signing up for Send Money and verifying your information should help you accept future transfers.
If you have any trouble enrolling or accepting transfers, we ask that you call our Tech Support Specialists 24/7 at 800-493-7562.
We hope this helps, Bibi. Enjoy your day!
Megan K, Mount Laurel
December 18, 2017 12:00:05 PM