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Laura, West Hartford
February 17, 2015 05:00:32 PM
In reply to Laura, West Hartford
Good afternoon and thanks for reaching out to us on TD Helps, Laura. We're sorry for any difficulties that you are experiencing with your Online Banking and we'll be sure to get you all set.
If you know your User Name and need to reset your password, you can do so by using the Self-Service feature via the TD Bank website by following this link: http://bit.ly/1eaISlq. Once there, please select the "Trouble Logging In" link located beneath the password field. You will now be at the "Reset Your Password" page; select the account type and input your User Name along with the last 4 digits of your Social Security number. You will then be asked to answer your security questions. After successfully answering the security questions you will then be able to create and confirm your new password.
Here are a few tips we'd like to share with you when creating your new password,:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
Since your previous password isn't coming to mind, feel free to also contact one of our Banking Specialists at 888-751-9000 24/7 or visit one of our Stores during lobby hours. Once our Banking Specialists verify your account information, they can reset your password for you. Click here: http://bit.ly/TDStores to find a TD Bank near you.
If you're currently using TD Bank BusinessDirect online, please contact a Business Banking Specialist directly 24/7 at 800-493-7562, Option 2, and we'll be more than happy to assist you there with that platform.
If you are referring to a TD Bank Go Card, click here: http://bit.ly/1qcR0B0 to change your password. If you have any questions, please contact our 24/7 Customer Service line at 855-219-8050.
If you are referring to a TD Bank credit card, you can contact us 24/7 at 888-561-8861 to speak with a TD Credit Card Specialist.
Please let us know if you have any questions and thanks for opening a new account with us. Enjoy the rest of your week, Laura!
Katherine G, Mount Laurel
February 17, 2015 05:03:30 PM