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I need help putting a pin number on my card.
daniel, new york
October 25, 2017 10:39:20 AM
In reply to daniel, new york
Good morning, Daniel.
We appreciate you bringing your concerns to TD Helps today.
Before we begin, we'd first like to take a moment to explain that, while we would like to assist you directly with your concerns, please understand that TD Helps is not considered secure. Because of this, unfortunately, we do not have access to your account or personal information at this time.
However, don't worry! We'll still be happy to help.
As you mentioned that your debit card is still in need of a PIN, it sounds as though your card may still be in an activation status. If this is the case, you're more than welcome to call our Activation Line at 888-553-4122. As this is an automated line, you're welcome to call 24 hours a day, 7 days a week. Once you have called, you'll be asked to enter in your 16 digit debit card number, and if you have not yet designated a PIN to your card, you can use this method to do so.
If you have already set a PIN for your card, you can also call the number above to have it reset, or if you'd prefer, you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
As a friendly reminder, our Banking Specialists are also happy to help with any questions or concerns, and to speak with a Specialist, you're welcome to call 1-888-751-9000. For your convenience, they are available 24 hours a day, 7 days a week.
We sincerely hope this helps, Daniel, and thanks again for joining us. Have an amazing Wednesday.
Brittany M, Mount Laurel
October 25, 2017 10:39:41 AM