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I cant get on my online banking
August 7, 2017 09:50:19 AM
In reply to Kishacraig, Washington
Thanks for reaching out today, Kishacraig, we'll be happy to assist you.
We're sorry you can't get online to view your account. If you cannot log in, you may reset your password through our self-service option by following this link: http://go.td.com/1eaISlq. Once you’re there at the Log In page, please click on the 'Forgot your password?' link that is located under the field. Select the account type and input your user name. You will then be asked to answer two security questions, and after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
Please know that you are also able to use the steps mentioned above to reset your password from your Mobile Banking App.
Once you regain online banking access, you may click here: https://go.td.com/1eaISlq to log in. Once you have logged in, you will be able to view your account number under the 'Accounts' tab. If you are accessing your account through your smartphone, you may click on the account you wish to view, and click on the 'Details' tab. You will then be able to view your whole account number by clicking 'Show'.
To best assist you, we ask that you reach out to us directly. You are able to contact our Banking Specialists 24/7 by dialing 888-751-9000. After account verification, our Representatives will be able to assist you with getting online.
You are also able to visit us during lobby hours at any TD Store for help. To take a look at Store locations and their hours please check out this link: http://go.td.com/1f9DSJR.
We hope this helps, Kishacraig, have a wonderful day.
Natasha M, Mt. Laurel
August 7, 2017 09:50:32 AM