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I am trying to make a payment but when I try to select a date, the one I want is in grey. I want to make sure the company gets the payment on time. How does the date selection work and when will my payment get there?
Sarah, Bedford, MA
March 22, 2014 11:35:26 AM
In reply to Sarah, Bedford, MA
Thanks for your question, Sarah. We understand the importance of paying your bills on time and we appreciate you writing in today.
When you are making a bill payment through TD Bank Online Banking, the date you select is the delivery date of your payment. This date is when your biller can expect to receive the payment through an electronic funds transfer. In some cases we are not able to complete an electronic funds transfer so we print a check and mail it to your biller, in this case the date you selected is the date the check should be delivered. Any date that is in grey and cannot be selected, is a date that we cannot deliver on. By default all weekends and holidays will not be available for selection of delivery.
To ensure your payments are received on time, we recommend scheduling your payments to allow enough time for processing before the due date. Please note actual processing is determined by the biller.
Bills paid electronically can be paid as soon as the next business day and will give you the option to choose the next business day on the calendar.
If you have any further questions, feel free to write back or give us a call at 800-493-7562 to speak to an Online Banking Specialist, 24/7.
Hope this helps. Have a great day!
Colleen B, Mount Laurel
March 24, 2014 01:35:17 PM
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