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March 27, 2015 09:36:21 PM
In reply to bethany, union
Thank you for coming to TD Helps with your question, Bethany. We will be happy to give you the procedures to follow.
If you received a new TD Debit Card that you'd like to activate, you're more than welcome to contact us directly and we'll connect you. To get in touch with Customer Service 24 hours a day, 7 days a week from outside the United States, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. Please see additional information about how to activate your card here: http://bit.ly/1FZhWQn.
We'd also like to take this opportunity to let you know that we recommend contacting us with your travel information to prevent any decline to your card while you're away. If you haven't already done so, a Specialist can assist you when you call the numbers listed above.
A travel notification helps us recognize unauthorized transactions on your account. Please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
If it is a different type of card you refer to that may be active, but not working for you, and you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled and would like to, please call us 24/7 using the numbers listed above to enroll in Online Banking.
Thanks again for writing in, Bethany! Hope this helps and let us know if you have other questions.
Justin B, Mount Laurel
March 27, 2015 09:38:43 PM