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December 21, 2014 04:34:55 PM
In reply to bethany, waterville
We're glad to see you on TD Helps, Bethany, thanks for joining us.
If you've recently logged into your account and were prompted to add a security question, please start here: http://bit.ly/1eaISlq, and log in with your standard User Name and Password. Once you have done so, you'll be given the opportunity to add any needed security questions to your account. As it sounds like you're using the TD Mobile App, please note that you will want to visit our full website in order to add your question using the link above. Once you have done so, you can begin using the app again to check your account.
In case you're not required to add any questions but you'd like to change your current security questions or answers and if you are able to access your Online Banking at this time, you may update these by following the instructions below:
-After logging on to TD Bank On-Line with your user name and password at the link provided above, click on the “Customer Service” tab
-Under “Self Service," click on “Change Security Questions/Answers”
-Next to the question you wish to update or change, click on “Change”
-Follow the instructions on the screen and click “Update” when your changes are complete.
If you're unable to access your Online Banking at this time, a member of our Banking Team can assist with updating your security questions and logging you into your account upon proper account verification. You can reach a Specialist by calling 888-751-9000, 24/7. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
Also, for security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw.
We hope this is helpful information, Bethany! Let us know about any questions and have a great holiday season.
Kristen P, Mount Laurel
December 21, 2014 04:37:56 PM