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January 27, 2015 09:28:11 AM
In reply to jackie, pooghkeepsie
Welcome to TD Helps and thank you for sending us your question, Jackie.
There are many ways to update your contact information – the first is to make it into a TD Bank Store to update your address in person. Please find the nearest Store in your area here: http://bit.ly/TDStores. Just stop by during lobby hours and we can update any contact info we currently have on file for you.
If your account has been opened for at least 30 days and you have been utilizing our TD Online Banking for 30 days, you can log into your account here: http://bit.ly/1eaISlq (or here if you're a BusinessDirect Customer: http://bit.ly/1rvBmq8) to get started. Once in, go to the Customer Service tab on the top right. Under the Self Service heading, choose the option to "Change Address, Phone, Email Address." Here you can update and save your new contact information to be effective within 2-3 business days.
Another option would be to mail in a request to update your contact information. Please feel free to mail your request into:
TD Bank, NA 6000 Atrium Way Mt Laurel, NJ 08054 Mail Stop # NJ5-002-215
Please make sure that you properly identify your name and account number (and Business name if applicable), and sign your request for processing.
If these options aren't available to you right now, then you can always reach out to a Banking Specialist to update the information for your Personal account at 888-751-9000. We're here 24/7 and after authenticating your account, we would be happy to update any contact information we have on file.
If you have a Business account with multiple signers on it, we recommend stepping into the nearest TD Bank Store as the best way to process an address update.
If you're looking to change your address on a TD Bank Credit Card, it can be changed by calling a TD Card Services Specialist at 888-561-8861, by stopping into any TD Bank Store, or by logging into http://bit.ly/1lVKil9. After logging in you will need to click on "Services" and then choose the option to "Manage Credit Card." There you will see an option to "Update Address and Phone Number." Your Address/Billing change will take effect on your Credit Card immediately.
If you're looking to change the address for a Personal Loan, Home Equity Loan (HELOC), or Line of Credit, we recommend stepping into a TD Bank Store or speaking with a Financial Solutions Group Specialist at 800-937-5020. A Change of Address form may be necessary before completing this request.
Please reach out to us again though if you have any further questions. Have a great day!
LiShu R, Mount Laurel
January 27, 2015 09:29:13 AM